Twitter for Customer Interaction

The micro-blogging site Twitter has recently drawn significant attention as a new form of customer interaction that helps companies receive feedback about their products and services. Monitoring micro-blogging activities provides instant feedback on product and service performance. Responding quickly and directly to the customer helps manufacturers and resellers build strong customer relationships. The NY Times has dedicated an article to this topic.

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SharePoint Business Strategies Meeting

This week Dosensio got a chance to attend a meeting held by the SharePoint Business Strategies User Group of Chicago.

The meeting was organized by Ross Freedman of RightPoint ConsultingDirections Training, who co-sponsored it, also provided free food and drinks; something always much appreciated by overworked entrepreneurs. It was hosted by Microsoft at their offices in the Aon Center.

Dan Vandercar from Microsoft introduced the audience to the Microsoft PerformancePoint Server, which is now part of the enterprise version of the Microsoft SharePoint Server. He demonstrated how business data (such as sales figures) can be extracted from different sources, analyzed and turned into compelling financial presentations. Live graphs and tables can be hosted on SharePoint sites so everyone with just a web browser has access to the data.

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