SharePoint driving in Recession

The New York Times features an article about Microsoft SharePoint in their August 7th online edition. Despite the economic downturn that also contributed to the first ever drop in Microsoft Windows sales, Microsoft SharePoint sales are driving. With more than 100 million sold licenses and deployments in more than 17,000 organizations, Microsoft SharePoint is one of the fastest growing products in Microsoft’s history.

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Twitter for Customer Interaction

The micro-blogging site Twitter has recently drawn significant attention as a new form of customer interaction that helps companies receive feedback about their products and services. Monitoring micro-blogging activities provides instant feedback on product and service performance. Responding quickly and directly to the customer helps manufacturers and resellers build strong customer relationships. The NY Times has dedicated an article to this topic.

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